Operational Assurances

At The Department of Mental Mechanics (TDoMM), we believe that clarity, transparency, and reliability form the foundation of every interaction with our customers. This page outlines the key operational standards and assurances you can expect when ordering from us.

Made-to-Order Production

All items are produced on demand, specifically for your request. We work exclusively with trusted manufacturing partners who maintain high-quality standards, consistent colour reproduction, and reliable output.

Each item is created uniquely for you — no mass production or bulk stockpiling.

Quality Standards

Every product undergoes quality checks at the fulfilment stage, including:

• Print accuracy
• Fabric/material inspection
• Colour consistency
• Packaging suitability

If an item arrives defective or incorrect, we will review the issue promptly and arrange a replacement or refund in accordance with our Returns & Replacements Policy.

Secure Ordering & Payments

Our store is hosted on Shopify, which provides:

• Encrypted payments
• Secure checkout
• Fraud prevention systems
• Data protection compliant with UK-GDPR

Your card details are never stored or viewed by TDoMM.

Production & Dispatch Times

Typical timeframes:

• Production: 2–7 business days
• Delivery: Varies depending on destination and carrier (see our Shipping Policy)

During peak seasons or holidays, production may take slightly longer.

Communication & Tracking

You will receive:

• Order confirmation immediately after purchase
• Shipping confirmation (with tracking, where available) once dispatched

If tracking appears missing or incorrect, our support team will assist.

Customer Support

For any enquiries — whether product-related or regarding an existing order — contact us at:

support@tdomm.com

We aim to respond promptly with clear and helpful information.

Returns & Issue Resolution

If your item arrives damaged, defective, misprinted, or incorrect:

1. Email us within 7 days
2. Include photos and your order number
3. Our Cognitive Engineering team will review and resolve the issue

We follow fair and transparent procedures to ensure customer confidence.

Data Protection & Privacy

We manage personal data responsibly and in strict accordance with:

• UK-GDPR
• EU-GDPR (where applicable)
• Shopify’s secure data framework

Full details are available in our Privacy Policy.

Operational Location

For transparency and customer confidence, our correspondence information is:

Dr. Arlo B. Verdoin
The Department of Mental Mechanics (TDoMM)
91 Greenbarn Way
Blackrod
Bolton
BL6 5TE
United Kingdom

Our Commitment

TDoMM is dedicated to delivering a seamless, reliable, and enjoyable experience from the moment you place your order to the moment it arrives. We pride ourselves on professionalism, clarity, and customer care — values maintained since the Department first opened its doors in 1885.