Terms of service

Welcome to The Department of Mental Mechanics (“we”, “us”, “our”, or “TDoMM”). We operate this website and online store to provide you with a curated range of apparel and related goods. Our store is powered by Shopify, which enables us to securely process payments, manage orders, and deliver the Services.

By browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please discontinue use of the Services.

1. Overview

These Terms govern your use of our website, online store, and any related features, content, tools, or services (collectively, the “Services”). They apply to all users of the site, including browsers, customers, and contributors of content.

2. Eligibility and Account

You must be at least 18 years old to place an order.

When creating an account or submitting order information, you agree to provide accurate, current, and complete details. You are responsible for maintaining the security of your account credentials and for all activity occurring under your account.

3. Products

All items sold through TDoMM are made to order via our external print-on-demand partners.

Please note:

• Colours and details may differ slightly from on-screen appearance due to device settings and print processes.
• We may modify, update, or discontinue products at any time without prior notice.
• Descriptions, imagery, and pricing are provided in good faith.

4. Orders and Payment

By placing an order, you are making an offer to purchase. An order is accepted once payment has been successfully processed.

We reserve the right to refuse or cancel any order if we suspect fraud, misuse, or an error in pricing or availability.

All prices are listed in GBP (£) and include applicable UK taxes unless stated otherwise.

You agree to provide accurate billing and shipping information so we can fulfil your order without delay.

5. Shipping and Delivery

As each item is produced to order, dispatch and delivery timelines may vary.

Delivery estimates provided at checkout are approximate and may be affected by carrier delays, customs processes (where applicable), or other factors outside our control.

Once an order has been shipped, the risk of loss passes to you.

For full details, please refer to our Shipping Policy.

6. Returns and Refunds

Because items are created individually for each order, we are only able to offer returns or replacements when an item arrives faulty, damaged, or misprinted.

Please refer to our Refund Policy for full guidance on reporting an issue and requesting a replacement or refund.

7. Intellectual Property

All content on this website — including text, graphics, imagery, product designs, logos, and branding elements — is the property of TDoMM or its licensors.

You may not copy, reproduce, distribute, modify, or use any materials without prior written permission.

8. Third-Party Services

We use external providers such as Shopify, payment processors, analytics tools, and print-on-demand partners to operate the Services.

These third parties have their own terms and privacy policies, and TDoMM is not responsible for their content, conduct, or compliance.

9. Feedback

If you submit reviews, suggestions, ideas, or other “Feedback”, you grant TDoMM a perpetual, royalty-free licence to use, modify, publish, and share that Feedback for any purpose.

We are not obliged to keep Feedback confidential.

10. Prohibited Uses

You agree not to use the website or Services:

• For any unlawful or fraudulent purpose
• To transmit malware or malicious code
• To interfere with, disrupt, or damage the operation of the site
• To attempt unauthorised access to systems, data, or accounts
• In any way that harms TDoMM, our partners, or other users

Violations may result in suspension or termination of access.

11. Disclaimer of Warranties

Except where required by UK law:

• The Services are provided “as is” and “as available”.
• TDoMM makes no warranties, express or implied, regarding the accuracy, reliability, or suitability of the Services.

Nothing in these Terms affects your statutory consumer rights.

12. Limitation of Liability

To the fullest extent permitted by law, TDoMM shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or Services.

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any rights that cannot be excluded under UK law

13. Indemnity

You agree to indemnify and hold harmless TDoMM, Shopify, and their respective affiliates, officers, and employees from any claims, damages, or expenses arising from your misuse of the Services or breach of these Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively by the courts of England and Wales.

15. Changes to These Terms

We may update or amend these Terms from time to time. Changes take effect once posted on this page. Continued use of the Services indicates acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms, please contact:

Dr. Arlo B. Verdoin
The Department of Mental Mechanics (TDoMM)
91 Greenbarn Way
Blackrod
Bolton
BL6 5TE
United Kingdom

Email: support@tdomm.com