Privacy policy

The Department of Mental Mechanics (“we”, “us”, “our”, or “TDoMM”) operates this online store and website, along with all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, whose platform enables us to provide these Services securely and efficiently.

This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us — whether browsing the site, placing an order, or contacting the Department with a query.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you use our Services, we may collect and process the following types of personal information:

Contact details

Your name, billing and shipping address, email address, and phone number.

Order and payment information

Order details, transaction records, payment method, and billing information. (Please note we never see your full card details — this is handled securely by Shopify and our payment processors.)

Account information

If you create an account, we store your login credentials and saved preferences.

Device and usage information

Your IP address, browser type, device type, and how you interact with our site. This helps TDoMM ensure the site operates smoothly and securely.

Communications

Any messages, enquiries, or support requests you send to us.

We may collect information directly from you, automatically through your device, or from service providers such as Shopify and our fulfilment partners.

2. How We Use Your Information

We use your personal information to:

• Process, fulfil, and deliver your orders
• Communicate with you regarding purchases, dispatch updates, or support enquiries
• Operate, maintain, and improve the Services
• Personalise elements of your experience
• Prevent fraud or misuse of the Services
• Comply with legal and regulatory obligations
• Send marketing communications only if you have opted in (you may unsubscribe at any time)

We handle your information responsibly and with the professionalism expected of a Department founded in 1885.

3. How We Share Your Information

We may share your personal information with:

Shopify

Our e-commerce platform provider, responsible for powering our store and checkout processes.

Print-on-demand fulfilment partners

To manufacture and dispatch your items. They receive only the information necessary to fulfil your order — such as your name, delivery address, and product details — and are not permitted to use your data for any other purpose.

Service providers

Including payment processors, email delivery services, analytics tools, and similar providers who help operate the Services.

Legal authorities

Only where required by law, or to protect our rights or the rights of others.

We never sell or rent your personal information.

4. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience, analyse performance, and deliver relevant content.

You can manage or disable cookies through your browser settings.

Further details on Shopify’s cookie usage can be found at:
https://www.shopify.com/legal/cookies

5. Security and Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is entirely immune to risk, we take data security seriously.

We retain personal information only for as long as necessary for:

• Fulfilling orders
• Managing records
• Resolving disputes
• Complying with legal obligations

6. Your Rights (UK & EU Customers)

If you are located in the United Kingdom or European Economic Area, you have the following rights under UK-GDPR / EU-GDPR:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (where legally permissible)
• Restrict or object to certain types of processing
• Data portability — receive your data in a structured, commonly used format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in Section 10. We may request proof of identity before responding.

If you are unhappy with our handling of your data, you may lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority.

7. International Data Transfers

Some personal information may be processed outside the UK or EEA, including on Shopify servers located in Canada or the United States.

Where such transfers occur, we ensure appropriate safeguards — such as Standard Contractual Clauses — are in place.

8. Children’s Privacy

Our Services are not directed at children. We do not knowingly collect personal information from individuals under 16.

If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. The “Last updated” date above will be amended accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at:

Dr. Arlo B. Verdoin
The Department of Mental Mechanics (TDoMM)
91 Greenbarn Way
Blackrod
Bolton
BL6 5TE
United Kingdom

Email: support@tdomm.com

For the purposes of data protection laws, TDoMM is the data controller of your personal information.