Refund policy

At The Department of Mental Mechanics (TDoMM), we believe that clarity, transparency, and reliability form the foundation of every interaction with our customers. This page outlines the key operational standards and assurances you can expect when ordering from us.

Made-to-Order Production

All items are produced on demand, specifically for your request. We work exclusively with trusted manufacturing partners who maintain high-quality standards, consistent colour reproduction, and reliable output.

Each item is created uniquely for you — no mass production or bulk stockpiling.

Quality Standards

Every product undergoes quality checks at the fulfilment stage, including:

• Print accuracy
• Fabric/material inspection
• Colour consistency
• Packaging suitability

If an item arrives defective or incorrect, we will review the issue promptly and arrange a replacement or refund in accordance with our policies.

Secure Ordering & Payments

Our store is hosted on Shopify, which provides:

• Encrypted payments
• Secure checkout
• Fraud prevention systems
• Data protection compliant with UK-GDPR

Your card details are never stored or viewed by TDoMM.

Production & Dispatch Times

Typical timeframes:

• Production: 2–7 business days
• Delivery: Varies depending on destination and carrier

During peak seasons, production may take slightly longer.

Communication & Tracking

You will receive:

• Order confirmation immediately after purchase
• Shipping confirmation with tracking (where available)

If tracking appears missing or incorrect, our team will assist.

Customer Support

For any enquiries — whether product-related or regarding an existing order — contact us at:

Telephone: +44 01204 216 547
Email: support@tdomm.com

Shipping Policy

Shipping Destinations: United Kingdom only.

Processing Time: 2–7 business days (made to order).

Delivery Time: 3–7 business days once dispatched.

Shipping Cost: Flat rate of £3.95.

Carriers: Royal Mail, Evri, or other recognised UK couriers.

We will assist with any tracking issues or delivery delays.

Returns & Refund Policy

Because all items are made to order, returns are accepted only if an item is defective, damaged, misprinted, or incorrect.

Please notify us within 7 days of receiving your order and include photos plus your order number.

If approved, we will issue a replacement or refund.

Return Shipping: Covered by us for authorised returns.
Refund Timeframe: 5–10 business days once processed.

Items that are worn, washed, or altered cannot be returned unless defective upon arrival.

Return Address

Dr. Arlo B. Verdoin
The Department of Mental Mechanics (TDoMM)
91 Greenbarn Way
Blackrod
Bolton
BL6 5TE
United Kingdom

Operational Location

Dr. Arlo B. Verdoin
The Department of Mental Mechanics (TDoMM)
91 Greenbarn Way
Blackrod
Bolton
BL6 5TE
United Kingdom

Our Commitment

TDoMM is dedicated to delivering a seamless, reliable, and enjoyable experience from the moment you place your order to the moment it arrives. We pride ourselves on professionalism, clarity, and customer care — values maintained since the Department first opened its doors in 1885.